Introduction

Visa con Jamón ('we', 'our', or 'us') is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website https://visaconjamon.com and our visa assistance services.

Information We Collect

We collect the following types of personal information to provide our visa assistance services:

• Personal identification information (names, date of birth, place of birth, nationality, citizenship)
• Contact information (email address, phone number)
• Document information (passport number, NIE if applicable)
• Address information (Spanish address details)
• Family information (family status, family member details for family applications)

How We Use Your Information

We use your personal information for the following purposes:

• Processing your visa applications and related services
• Generating required documents for your visa application
• Communicating with you about your application status and our services
• Providing customer support and assistance
• Improving our services and user experience
• Complying with legal obligations and regulatory requirements

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• With Spanish government authorities and consulates as required for visa processing
• With trusted third-party service providers who assist us in operating our services
• When required by law, court order, or other legal process

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain application data for 2 months after the completion of services.

Your Rights

Under applicable data protection laws, you have the following rights:

• Right to access your personal data
• Right to correct inaccurate or incomplete data
• Right to request deletion of your data
• Right to restrict processing of your data
• Right to data portability
• Right to object to processing

Cookies and Tracking Technologies

We use two types of cookies on our website: Essential cookies – required for the operation of our services, such as maintaining your login session and managing refresh tokens. These cookies cannot be disabled, as they are necessary for the website to function properly. Analytics cookies (Google Analytics) – with your consent, we use Google Analytics to collect information about how visitors use our website (e.g., pages visited, time spent, technical details about browsers and devices). This helps us improve our services and user experience. These cookies are set only if you choose to accept them. You can manage or withdraw your cookie preferences at any time through our cookie banner or your browser settings.

International Data Transfers

We store and process personal data using Amazon Web Services (AWS), which may involve data storage on different AWS regions, depending on system configuration. If you are located in the European Economic Area (EEA), the United Kingdom, or other regions with data protection laws, please note that your personal data may be transferred to and stored in countries outside your home jurisdiction. Where such transfers occur, we implement appropriate safeguards in line with applicable data protection laws, including the use of the European Commission’s Standard Contractual Clauses (SCCs) and AWS’s data protection agreements. AWS is certified under various international compliance standards (including ISO 27001 and SOC reports), and we ensure that technical and organizational measures (such as encryption and access controls) are in place to protect your personal data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: